OKINAWA NaHaNa HOTEL & SPA : FAQs

Reservations｜Before arrival｜During your stay

　 Reservations

	Do you have any family rooms?
		Our rooms can accommodate up to 4 beds. For families with 5 members or more, please reserve 2 rooms.

	Can we request room types?
		Please advise your preferences when making your reservation.

	Do you have non-smoking rooms?
		We have a non-smoking floor. However, as the number of non-smoking rooms is limited, please make reservations in advance.

What shall we do to send you requests?

Please give us the following information when making your reservations.

1. Name
2. Contact detail (phone number, cell phone number, e-mail address)　
3. Booking route (travel agency, internet, etc. - in detail)
4. Name of the plan (if possible, with code number)
5. Number of persons per room (also, number of children and requirement for extra beds etc.)
6. Check in / out dates

	Can I get on the waiting list?
		If you want to be on the waiting list, please call us at the number below: Reservations: +81(0)98-866-0787 　9:00am to 6:00pm (available 7 days a week)

	How much do you charge for children?
		Children under 5 years old who do no require extra beds are free, except for meals if you applied for accommodation with meal package. If you reserved through a travel agent, please inquire at the agent.

　 Before arrival

Go to top　

	What are the check in/out times?
		Check in time : 2:00 pm Check out time : 11:00 am The Front Desk is open 24 hours a day.

May I send my luggage in advance?

Guests with reservations can send their luggage in advance to us.

＜Please send your luggage to the address below＞
Okinawa NaHaNa Hotel & Spa
2-1-5 Kume, Naha, 900-0033,
Okinawa
※ Please specify your check-in date and first & last name on the delivery form.

Do you have shuttle bus services between Naha Airport and the hotel?

Unfortunately, we do not offer shuttle bus services from the airport. Please use public transportation, taxi or a car.

Directions from Naha Airport to the hotel

・	Monorail Journey time: Approximately 11 minutes, fare: \230 5 minute walk from Asahibashi / Kencho-mae Station
・	Local Bus Journey time: Approximately 11 minutes, fare: \200 4 minute walk from Naha Bus Terminal
・	Taxi Journey time: Approximately 10 minutes, fare approximately \1,000

How much do you charge for cancellation?

Cancellation Policy

1 day prior to reservation:	20% of the accommodation fee
Day of reservation:	80% of the accommodation fee
No-show:	100% of the accommodation fee

Conditions may vary according to plans arranged through travel agencies or websites. Please consult your travel agents regarding cancellation policies.

　 During your stay

Go to top　

	Do you have High-Speed Internet access?
		Yes, all of our guest rooms are provided with high-speed internet access and LAN cables. Also, we provide free internet accessible PCs in the Lobby.

	Can we borrow wheelchairs?
		We have one wheel chair for our guests use.

	Can I stay with my assistance-/guide-dog?
		Assistance/guide dogs are most welcome. Please contact us for details and regulations.

Are there any ATMs near the hotel?

Yes, there are several ATMs within walking distance.

・

Post Office
Higashi-machi Post Office - 5 minute walk
26-29 Higashi-machi, Naha, Okinawa 900-0034

・

Major Commercial Banks
Mizuho Bank, Naha Branch - 7 minute walk (at the Kokusai Dori(International Street) entrance)
3-1-1 Kumoji, Naha, Okinawa 900-0015

・

Local Banks
Ryukyu Bank, Naha Port Branch - a 3 minute walk
2-1 Higashi-machi, Naha 900-0034

Okinawa Bank - 5 minute walk
26-15 Higashi-machi, Naha 900-0034

ATMs in Convenience Stores
Family Mart Nishi Shobosho-Dori - 5 minute walk
27-9 Higashi-machi, Naha 900-0034

What kind of amenities do you provide?

・Local and Satellite Channels (free of charge)
・High-speed internet access (LAN cables are prepared in all rooms)
・Telephone
・Air Conditioning
・Electrical Kettle
・Tea Set (green tea and hibiscus tea)
・Refrigerator(unstocked)
・Hairdryer
・Bath Amenities (soap bar, body soap/shampoo/conditioner in large-sized bottles, toothbrush & toothpaste, razor, shower cap, hair brush, face towels, bath towels)
・Slippers
・Pajamas
・Washlet Toilet
・Baby bed (free of charge)
・Stroller (free of charge)
・Bed-guard (free of charge)

Baby beds, strollers, and bed-guards are limited in number, so please make advanced reservations.

	Do you have any drink/cigarette vending machines inside the hotel building?
		Vending machines for soft drinks, alcohol and cigarettes are located on the ground floor, next to the Front Desk. There are vending machines for beverages in the basement floor as well. Also alcohol and snacks can be purchased at the Gift Shop, PANA PANA. (Operating Hours 8:00am to 12:00am)

	Do you have any laundry services?
		Yes, please bring your laundry to the Front Desk by 10am, and they will be returned to your room around 6pm.

	Are there any laundromats in the hotel?
		We have two 7kg washing machines and two dryers on the basement floor. Available 24 hours a day for free.

	How long does it take from the hotel to major tourist spots?
		・Kokusai Dori (International Street) - 15 minutes on foot ・DFS Galleria Okinawa”- Approximately 10 minutes by monorail ・Shurijo Castle Park - approximately 15 minutes by car ・Okinawa Outlet Mall Ashibinaa - Approximately 10 minutes by car ・Nami-no-u-e Beach - 5 minutes by car ・Naha Open Market - Approximately 5 minutes by monorail

Are there any rent-a-cars near the hotel?

There are several agents in the neighborhood.

・	Rent-a-Car JAPAREN Naha Branch - 4 minute walk 20-1 Higashi-machi, Naha, Okinawa Tel: 098-861-3900 ※ Offers free pick-up and delivery services
・	Mazda Rent-a-Car Naha Kume Branch - 1 minute walk 2-11-3 Kume, Naha, Okinawa Tel: 098-861-1788

	What is the closest expressway interchange from the hotel?
		Okinawa Naha Interchange is the closest expressway interchange, about 6 kilometers away (approximately 10 minute drive, depending on the traffic) from the hotel.

	Do you accept credit cards?
		We accept most of the major credit cards - JCB / VISA / MASTER / DINERS / AMEX, etc.

Go to top　